Last updated: 19 July 2026

Privacy Policy for Shift Green Hub

Website and platform services

Shift Green Hub is a community sustainability and impact platform.

This Privacy Policy explains how Shift Green Hub collects, uses, stores and shares personal information when you use our website, contact us, register an account, support projects, subscribe to updates, participate in surveys or use our platform services.Shift Green Hub is working towards becoming a not-for-profit organisation focused on community sustainability and impact. Unless expressly stated, we do not claim to be a registered charity, deductible gift recipient or incorporated not-for-profit organisation.
1. Australian Privacy PrinciplesWe aim to handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). You can find general information about privacy rights in Australia from the Office of the Australian Information Commissioner at www.oaic.gov.au.
2. Personal Information We May CollectThe personal information we collect depends on how you interact with Shift Green Hub. It may include:
  • Account details, such as your name, email address and login information.
  • Contact and enquiry form details, including your name, email address, interest type, message and communication preferences.
  • Donation information, including donation amount, selected project or initiative, payment status and donation history.
  • Membership, sponsorship or partnership enquiry details, including organisation name, role, project interests, goals and contact details.
  • Event registration or participation details, where event features are available.
  • Volunteer expressions of interest, including areas of interest, availability and relevant experience where you choose to provide it.
  • Project submissions and applications, including project descriptions, organiser details, location, images, updates and supporting information.
  • Newsletter subscription details, such as your email address and marketing consent.
  • Survey, feedback and community participation responses.
  • Website analytics, cookie, device and technical usage data, including IP address, browser type, pages visited, session identifiers and interaction data.
3. How We Collect Personal InformationWe may collect personal information directly from you when you complete forms, create an account, contact us, subscribe to updates, register interest, make or attempt a payment, submit a project, participate in a survey or interact with the website.We may also collect technical information automatically through cookies, analytics tools, security tools, logs and similar technologies.
4. How We Use Personal InformationWe may use personal information to:
  • Operate, maintain and improve the website and platform services.
  • Create, manage and support user accounts.
  • Process donations, memberships, sponsorships, event payments and other mission-aligned platform payments.
  • Communicate with you about projects, events, sustainability initiatives, platform updates and enquiries.
  • Administer memberships, subscriptions and membership benefits.
  • Manage project, volunteer, sponsor, supporter and partnership enquiries.
  • Provide requested services, support and follow-up communications.
  • Send newsletters and marketing communications where you have consented or where otherwise permitted by law.
  • Analyse platform usage, improve user experience and understand community interest.
  • Detect, prevent and respond to security, technical, payment, spam, abuse or fraud issues.
  • Meet legal, regulatory, accounting, reporting and record-keeping obligations.
5. PaymentsPayments through Shift Green Hub may include donations, membership fees, sponsorship fees, event registrations and other mission-aligned platform services.Payments are processed by third-party payment providers such as Stripe. Shift Green Hub does not store full payment card details. Payment providers handle payment information under their own privacy policies and security practices.We may receive limited payment information such as payment status, amount, date, payer contact details, payment reference, selected project or payment purpose.
6. Sharing Personal InformationWe do not sell personal information. We may share personal information where necessary and lawful with:
  • Payment processors and related financial service providers.
  • Hosting, email, analytics, security, captcha and technical service providers.
  • Community project partners where needed to manage project submissions, support, updates or participation.
  • Event organisers where needed to manage an event registration or participation request.
  • Sponsors, supporters or partners only where required to provide a requested service, facilitate a chosen interaction or where you have consented.
  • Professional advisers, insurers, regulators, courts, law enforcement or government authorities where legally required or reasonably necessary.
7. Community Projects and EventsYou may choose to interact with third-party project partners, community organisations or event organisers through Shift Green Hub. Where needed to facilitate that interaction, we may share relevant personal information with the project partner or event organiser.If a third party independently collects information from you, its own privacy policy and practices may also apply. We encourage you to review those terms before providing information directly to third parties.
8. Marketing CommunicationsIf you subscribe or otherwise consent, we may send you updates about community projects, events, sustainability initiatives, membership opportunities, volunteer opportunities, sponsor-supported activities, newsletters and platform updates.You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
9. Cookies and AnalyticsWe may use cookies, analytics tools and similar technologies to operate the website, remember preferences, understand usage, improve content, measure performance and protect the platform.Our website may use services such as Google Tag Manager, Google Analytics, Vercel Analytics, Vercel Speed Insights and similar tools. These services may collect technical and usage information according to their own terms and privacy practices.You can manage cookies through your browser settings. Some website features may not work properly if cookies or similar technologies are disabled.
10. Data SecurityWe take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Data RetentionWe keep personal information for as long as reasonably needed for the purposes described in this policy, including platform operation, project administration, payment records, membership management, legal, accounting, reporting and dispute-resolution requirements.When information is no longer needed, we will take reasonable steps to delete, de-identify or securely archive it, subject to technical, legal and operational requirements.
12. Overseas Storage or DisclosureSome of our service providers may store or process information outside Australia. This may include cloud hosting, email, analytics, payment, support and security providers.Where personal information is handled outside Australia, we take reasonable steps to use reputable service providers and protect information in accordance with this policy and applicable privacy obligations.
13. Access and CorrectionYou may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.We may need to verify your identity before responding. We may refuse a request where permitted by law, and if we do, we will explain why where reasonable.
14. Children and Young PeopleShift Green Hub may feature projects involving families, schools, kindies and community organisations, but the platform is not intended for children to independently make donations, enter contracts, create paid memberships or provide personal information without appropriate parent, guardian, school or organiser involvement.Project organisers must ensure they have appropriate consent before providing personal information, images or stories involving children or young people.If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and take reasonable steps to address it.
15. ComplaintsIf you have a privacy concern or complaint, please contact us first so we can investigate and respond. We will aim to respond within a reasonable time.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
16. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. The updated version will be posted on this page and will apply from the date shown above.
17. Contact UsIf you have questions about this Privacy Policy or want to exercise your privacy rights, contact us by email at hello@shiftgreenhub.com.au or through our

Contact Us

 page.
InstagramFacebookLinkedIn